Compliance & ID Verification

Information about our identity verification requirements and how we handle your documents.

Why We Verify

E14 Office is required by UK law to verify the identity of customers using registered office and mail handling services. This helps prevent fraud, money laundering, and misuse of business addresses.

What Documents We Require

1 Proof of Photo ID

One of the following:

  • Valid passport (photo page)
  • Valid driving licence (front and back)
  • National identity card (where accepted)

2 Proofs of Address

Two different documents from:

  • Utility bill (gas, electric, water)
  • Bank or building society statement
  • Council tax bill
  • Government letter (HMRC, DWP, etc.)
  • Mortgage statement

Must be dated within the last 6 months

For Limited Companies: We may require documents for all directors listed at Companies House.

How to Submit Documents

After your initial payment, you will receive an email with instructions to upload your documents.

You can submit documents by:

  1. Online upload: Log in to your account and visit the Verification page
  2. Email: Reply to the verification email with documents attached (JPEG or PDF format)

Accepted formats: JPEG, PNG, PDF. Maximum file size: 10MB per document.

What Happens If Documents Are Not Provided

If we do not receive the required verification documents:

  • We may pause activation of certain services (including mail forwarding)
  • We may temporarily hold mail for up to approximately 14 days
  • After this period, mail may be returned to sender
  • In some cases, services may be suspended or terminated

We strongly recommend submitting documents within 7 days of signing up.

How We Store & Protect Your Documents

Security Measures

  • Encrypted storage
  • Access restricted to authorised compliance staff
  • Regular security audits
  • Secure data centres

Who Has Access

  • Authorised E14 Office compliance staff
  • Trusted verification service providers
  • Regulatory authorities (if legally required)

Document Retention & Deletion

We keep verification documents only as long as necessary:

  • Active accounts: Documents retained while your account is active
  • After account closure: Retained for the legally required period (typically 5-7 years for compliance purposes)
  • Secure deletion: Documents are securely deleted once no longer required

Retention periods may be extended where required by law or for ongoing legal matters.

Important: No Parcels Policy

E14 Office does not accept parcels or packages.

Our services are for letters and documents only. Any parcels or packages received may be:

  • Refused at point of delivery
  • Returned to sender
  • Disposed of

E14 Office accepts no liability for parcels delivered to our address.

Frequently Asked Questions

Once we receive clear, valid documents, verification typically takes 1-2 business days. We'll email you once your account is fully activated.

We'll email you explaining why and what alternative documents you can provide. Common reasons include: document is expired, image is unclear, or document doesn't show required information.

If your personal documents are already verified, you typically won't need to resubmit them. However, we may require company-specific documents (e.g., certificate of incorporation) for new companies.

You can request deletion after your account is closed. However, we are legally required to retain certain records for compliance purposes (typically 5-7 years). Contact us at info@e14office.co.uk for data requests.

Need Help?

If you have questions about verification or compliance, contact our team:

E14 Office Ltd
Email: info@e14office.co.uk
Address: Available upon request

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